Privacy Policy

This Privacy Policy applies to all services provided by Willow & Rose Vancouver, reachable via info@willowrosevancouver.com. We respect the privacy of our customers and ensure that all personal information you provide is treated with the highest level of confidentiality.

1. Information We Collect

We collect personal information that you provide to us when placing an order, creating an account, or contacting our customer service team, including:

  • Full name

  • Shipping and billing address details

  • Email address

  • Phone number

  • Payment information (processed through our payment providers and not stored on our servers)

  • IP address and device/browser information

  • Order and transaction history

  • Information about your activities and behavior on our website (through cookies)

2. Purposes of Processing

We process your personal information for the following purposes:

  • Processing, shipping, and invoicing your orders

  • Providing customer service and support

  • Sending order updates, tracking information, and relevant notifications

  • Improving our services, website, and product offerings

  • Preventing and detecting fraud and misuse

  • Sending marketing communications only when you have given your consent

3. Legal Basis for Processing

We process your personal information based on the performance of a contract (your order), your consent (for example, marketing communications), legal obligations (such as tax administration requirements), and our legitimate interests (such as fraud prevention and improving our services).

4. Sharing Information with Third Parties

Your information will only be shared with third parties when necessary for providing our services, including:

  • Our payment providers

  • Our shipping and delivery partners

  • Our supplier(s) for processing and shipping your order

  • Analytics and marketing service providers (where applicable and in accordance with your cookie preferences)

Where required, data processing agreements have been concluded with these parties. We never sell your personal information to third parties. Because part of our fulfillment process may be handled directly by suppliers located outside the European Economic Area (EEA), including China, your information may be transferred outside the EEA. In such cases, appropriate safeguards are implemented to protect your personal information.

5. Data Retention

We do not retain your personal information longer than necessary for the purposes for which it was collected, or as long as required by law (such as a seven-year tax retention obligation for administrative records).

6. Cookies

Our website uses cookies to improve functionality, analyze visitor behavior, and support marketing activities. Please refer to our separate Cookie Policy for more information. You can adjust your preferences at any time through our cookie banner or your browser settings.

7. Security

We take appropriate technical and organizational measures to protect your personal information against loss, misuse, and unauthorized access. All payments are processed through a secure SSL-encrypted connection.

8. Your Rights

You have the right to:

  • Access your personal data                                                                                                              
  • Correct or delete your data                                                                                                      
  • Object to the processing of your data                                                                                     
  • Request data portability 

 To exercise any of these rights, please contact us at info@willowrosevancouver.com.

9. Contact

Willow & Rose Vancouver
Email: info@willowrosevancouver.com