Shipping & Delivery Policy
At Willow & Rose Vancouver, we strive to deliver your order as quickly and efficiently as possible. Please review our Shipping & Delivery Policy below for important information regarding processing, shipping, and delivery.
1. Processing Time (Dispatch)
All orders are processed within 1–3 business days after payment has been successfully received.
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information.
Please note that processing times may be extended during periods of high demand, holidays, promotional events, or unforeseen operational circumstances.
2. Delivery Time
After dispatch, the estimated delivery time is typically 1–7 business days, depending on the destination country and local carrier performance.
Please be aware that delivery times are estimates and are not guaranteed. Delays may occur due to:
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High shipping volumes
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Public holidays
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Customs inspections
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Weather conditions
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Transportation disruptions
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Carrier-related delays
Such delays do not constitute grounds for order cancellation, chargebacks, or refunds.
3. Shipping Method and Origin
To reduce unnecessary waste and minimize environmental impact, many of our products are shipped directly from our supplier in China.
As a result, customs duties, import taxes, or additional clearance fees may apply depending on the destination country and local regulations. These charges are the responsibility of the customer.
We work with trusted international and local shipping partners to ensure reliable delivery.
4. Shipping Costs
Shipping costs are calculated at checkout and may vary based on:
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Delivery destination
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Package weight and dimensions
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Selected shipping method
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Promotional offers or free-shipping campaigns, where applicable
The final shipping cost will be displayed before the order is completed.
5. Tracking and Customer Responsibility
Once your order has been shipped, you are responsible for monitoring the tracking information provided via email.
Customers are expected to:
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Track their shipment regularly
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Monitor delivery updates
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Check whether a parcel is scheduled for home delivery or collection at a pickup location
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Collect parcels from designated pickup points when required
If your shipment appears delayed or if there is an issue with delivery, please contact info@willowrosevancouver.com before initiating a refund request, chargeback, or payment dispute.
Our customer support team will make every reasonable effort to assist in resolving shipping-related concerns.
6. Shipping Responsibility
Once tracking information confirms successful delivery to the address provided during checkout, responsibility for the shipment transfers to the customer.
Customers are responsible for ensuring that all shipping information is accurate and complete at the time of purchase.
Any address corrections must be reported within 24 hours of placing the order by contacting:
We cannot guarantee that address changes can be made once order processing has begun.
Willow & Rose Vancouver is not responsible for delays, losses, or delivery issues resulting from incorrect or incomplete shipping information provided by the customer.