Terms & Conditions

These Terms & Conditions apply to all purchases made through the website of Willow & Rose Vancouver, reachable via info@willowrosevancouver.com.

1. Applicability

By placing an order through our website, you agree to these Terms & Conditions, as well as our Return Policy, Shipping Policy, Payment Policy, Privacy Policy, and Cookie Policy.

It is the customer's responsibility to review these policies before making a purchase.

2. Product Information

We make every effort to ensure that all product descriptions, images, specifications, and pricing information displayed on our website are accurate and up to date.

However:

  • Colors may vary slightly depending on your screen settings and device.

  • Product images are for illustrative purposes only.

  • Minor variations in size, color, or appearance may occur.

  • Typographical errors, pricing errors, or inaccuracies may occasionally occur.

No rights can be derived from obvious errors, omissions, or inaccuracies on the website.

We reserve the right to correct any errors and update information at any time without prior notice.

3. Orders and Payments

Orders will only be processed after full payment has been successfully received.

Available payment methods may vary depending on the customer's country, region, or device. Customers are responsible for ensuring that their selected payment method is available and valid at the time of purchase.

We reserve the right to refuse, cancel, or limit orders at our discretion in cases of suspected fraud, misuse, unauthorized transactions, or pricing errors.

4. Processing and Delivery

  • Processing Time (Dispatch): 1–3 business days

  • Shipping Time After Dispatch: 1–7 business days, depending on destination and local carrier conditions

Orders may be shipped directly from our supplier located in China.

Customers are responsible for complying with local import regulations where applicable. Customs duties, taxes, or import fees may be charged by local authorities and remain the responsibility of the customer.

Delivery timeframes are estimates only and are not guaranteed. Delays caused by holidays, customs inspections, transportation disruptions, carrier issues, weather conditions, or periods of high demand do not entitle customers to cancel their order or request a refund.

5. Returns and Cancellations

Please refer to our separate Return Policy for detailed information regarding returns, exchanges, and refunds.

Once an order has been placed and entered into processing, cancellation is no longer possible.

Refund requests, chargebacks, or payment disputes may not be initiated before the customer has received the ordered item.

If an issue arises, customers should contact info@willowrosevancouver.com first so that an appropriate solution can be explored.

6. Limitation of Liability

We are not responsible for loss, theft, delay, or damage occurring during transit when tracking information confirms successful delivery to the address provided by the customer.

Customers are solely responsible for providing accurate shipping information.

In all circumstances, the maximum liability of Willow & Rose Vancouver shall be limited to the purchase price paid for the specific product giving rise to the claim.

To the fullest extent permitted by law, we shall not be liable for any indirect, incidental, special, or consequential damages.

7. Intellectual Property

All content displayed on this website, including but not limited to:

  • Text

  • Product descriptions

  • Images

  • Graphics

  • Logos

  • Branding

  • Website design

  • Layout and visual elements

is the exclusive property of Willow & Rose Vancouver and is protected by applicable intellectual property laws.

No content may be copied, reproduced, distributed, modified, published, or used for commercial purposes without prior written permission.

8. Complaints Procedure

Any complaints regarding products, services, or orders may be submitted by email to:

info@willowrosevancouver.com

We aim to respond to all complaints within 5 business days.

For complaints relating to product quality, damage, sizing, or manufacturing defects, customers must provide:

  • Their order number

  • A clear description of the issue

  • Supporting photographs where applicable

Failure to provide sufficient information may delay the review process.

9. Governing Law

These Terms & Conditions shall be governed and interpreted in accordance with applicable laws.

Any disputes arising from or relating to these Terms & Conditions shall be submitted to the competent courts having jurisdiction over the business operations of Willow & Rose Vancouver, unless mandatory consumer protection laws provide otherwise.

If any provision of these Terms & Conditions is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.